(907) 334-6788

Tim Kavanaugh, M.D. Brian Carino, M.D.

FAQ

How do I request a medication refill?

- Prescription refills are done Monday – Thursday only. 
- If you are needing a refill on your medication you will need to call your pharmacy and have them fax us a refill request to (907)334-6766.
- Once your refill is approved we will fax it back to your pharmacy.  You should confirm with the pharmacy first before picking your prescription up to ensure it is ready.
- Expect up to 24 -48 hours for prescription refills to be processed.  They cannot be done the same day in most cases.
- Certain medications cannot be called into your pharmacy so you may need to pick up a hard copy of the prescription from our office to take to the pharmacy.  In that case please remember to allow 24-48 hours to ensure the doctor is available to write the prescription and to avoid running out of your pain medicine. 
- IMPORTANT:  Pain medicine will not be refilled after hours, on Fridays, or on the weekends.  Please plan ahead so you do not run out.  There are no exceptions to this rule.


At which hospitals do Dr. Kavanaugh and Dr. Carino operate?
Dr. Kavanaugh only operates at Alaska Regional Hospital. Dr. Carino operates at Alaska Regional Hospital, Providence Hospital, and the Alaska Surgery Center. If your preferred provider is not ARH you will not be penalized for going to a non preferred hospital.  For further information regarding how this is handled please contact Mike who is the patient financial counselor at ARH (907) 264-1795 or (907) 264-1297.  Dr. Kavanaugh will only operate at Providence Hospital if you are an employee of Providence.


Who do I contact if I want to make a payment on my account or if I have billing questions?
ABS-Alaska Billing Services (907)563-1777 or Toll Free in Alaska 1-888-783-1777.

How do I request my medical records?
- You will need to have a written request faxed to our office to (907) 334-6766.
- The request does not need to be on a specific form.
- Include name, date of birth, fax number where to send, and your signature.
- Please allow a minimum of 1 week to process your request.


Airport security questions after total joint replacement surgery:
We no longer give “cards”. You may receive a copy of your operative note to take with you. Security may search you so allow extra time.


What do I do once I am scheduled for surgery?
- You will need to call your family doctor to schedule your pre-op physical to be completed two weeks prior to your pre operative appointment in our office.
- Call your insurance company to check your benefits and out of pocket expenses.  Our office will call to get preauthorization.
- Labs we order must be done within 30 days of surgery. Fasting is not required.
- Blood donation is not necessary.
- A family member or friend is required when discharged from the hospital to help postoperatively.  There is no rehab or extended care.
- Please plan on attending the joint class offered every 2nd and 4th Tuesday of the month at Alaska Regional Hospital. If you do not attend the class your surgery will be cancelled.   You may take a friend and/or family member with you to the class.  You can call 264-1471 to inquire about the class.